Refund and Returns Policy

1. General Policy

At cityspark we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• Products that have been altered, damaged, or worn will not be eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. The amount refunded will be the purchase price of the returned item, excluding any original shipping charges unless the return is due to an error on our part.

4.2. Processing Time

Refunds are typically completed within 7‑10 business days after we receive and inspect the returned item.

5. Non‑Refundable Items

• Gift cards or store credit.
• Custom or personalized products.
• Items marked as final sale.

6. User Responsibilities

Customers are responsible for providing accurate contact information, safeguarding the returned package during transit, and complying with all instructions provided by cityspark. Failure to meet these responsibilities may result in a delayed or denied refund.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. cityspark reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: